Identity theft is one of the fastest growing crimes in the nation. Atlantic Federal has many safeguards in place to protect members and shield their privacy. To help members become more knowledgeable, on this page we will post both general information on various fraud issues as well as specific scam alerts that could directly affect credit union members.

Check this page regularly for updated information.

If you ever feel that you are a victim of any type of fraud, contact Member Services immediately at 1-800-222-1329.

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We have been notified that credit union members across the country are receiving bogus e-mails purported to be from CUNA (Credit Union National Association) asking them to participate in a survey. The e-mail attempts to lure people to a fake website and asks for their credit card and ATM PIN numbers.

Do not open or respond to information requests such as this. In this particular instance, the individual is promised $50 for participating in a survey. While the e-mail looks legitimate and even contains the CUNA logo, it is a scam and an attempt to commit identity theft.

Atlantic Federal Credit Union, the Credit Union National Association (CUNA) nor any other reputable business will ever send you an e-mail asking for your account numbers or other personal information.

Please alert other family members who may be at risk. Don’t hesitate to call us at 1-800-222-1329 if you have any questions or concerns. Click here to send our Member Service Department an e-mail or forward any suspicious credit union correspondence.

Atlantic Federal has been notified by Visa® that fraud rings abroad are actively targeting debit and ATM cardholders across the country for the purpose of conducting fraud on their accounts.

As a result, Atlantic Federal and other financial institutions are blocking some international debit and ATM card transactions.

Specifically, AFCU Members are blocked from using their debit and/or ATM cards in the following countries:

• France
• England
• Spain
• Malaysia
• Indonesia
• Thailand
• East Timor
• Laos
• Vietnam
• Cambodia
• India
• Pakistan
• Japan

Please be assured that Atlantic Federal’s systems and databases are secure and are not the cause of these occurrences.

In these fraud situations, Atlantic Federal debit and ATM cardholders have $0 liability. This means that you would not be responsible for any fraudulent charges that appear on your account as a result of an incident.

Remember that Atlantic Federal, Visa or any of our other business partners will never ask you to provide or verify your credit, debit or ATM card account numbers.

The list of countries involved in these fraud rings changes frequently, so we encourage you to visit our website regularly to keep informed – especially prior to traveling outside of the country. If you have questions, please call our Member Services Center at 1-800-222-1329.

Please immediately call Atlantic Federal Credit Union’s Member Services Center at 1-800-222-1329 during our hours of operation. After hours, please call (866)272-2725.

Your financial safety is our primary concern. We are taking every step necessary to respond immediately and provide uninterrupted service to you.