Q: What kind of computer software do I need to access my statement?
A: Your statements and inserts will be in PDF format. You will need Adobe Acrobat Reader to read the statement and inserts. If you do not have Acrobat Reader loaded on your computer it can be downloaded for free from the Adobe website: http://www.adobe.com.
Q: Does my Internet connection affect the time it takes to download my statement?
A: Yes. If you access the Internet via a dial-up or phone line connection, you can expect your download time to take longer depending upon the file size and the amount of “traffic” on your internet service provider’s access points.
Q: How do I view my statement?
A: You will receive an e-mail each month (quarterly, if no checking or electronic funds transfers) advising you that your statement and informational inserts are attached. Simply click on the statement or insert icons. You will be asked whether to “open it” or “save it to disk.” We recommend that you create a statement folder on your hard drive so that when you click on “save it to disk,” you can save it in that folder. This way over time you will establish a library of past statements for reference. Once you save the file, simply open the folder and click on the appropriate statement.
You will need your AFCU account number to open your statements.
Q: Is my account information protected from others viewing it?
A: Your account information is protected with the latest encryption technology and security features.
Q: How much does Atlantic Federal’s E-Statement program cost?
A: There is no charge for AFCU’s E-Statement program.
Q: What if I “lose” my E-Statement. Can I get a paper copy of my statement?
A: You may request a paper copy of your statement at any time.
Q: How do I notify the Credit Union of my new e-mail address?
A: You may contact the Credit Union by e-mail at jamiea@atlfedcu.com or you may fax a note with your name, account number, new e-mail address and signature to us at 908-245-0680.
Q: When should I expect to receive my E-statement each month?
A: Your E-Statement will usually be sent to you on the 4th or 5th business day of the new month.
Q: What if I no longer want to receive my statement electronically?
A: You can switch back to a paper statement at any time at no charge. Contact a credit union representative at 1-800-222-1329 or by e-mail at jamiea@atlfedcu.com.
Q: What if I have more than one account? Can I sign up to receive an e-statement for all my accounts?
A: Yes. You will need to complete an enrollment form for each of your accounts. You may have all your statements go to the same e-mail address.
Q: Can a joint member sign up for e-statements?
A: For privacy reasons, only the primary member can sign up for e-statements.