Click below for Frequently Asked Questions:
Q: How can I set my browser to automatically open up to Atlantic Federal's web site?
A: Microsoft Internet Explorer: Go to www.atlfedcu.com. Choose 'tools' from the menu along the top of the page. A drop down menu will appear. Choose "Internet options." A Preferences box will appear. In the section labeled "home page," click on the button that says "Use Current." Click "OK" on the bottom of this box.
Netscape: Go to www.atlfedcu.com. Choose 'edit' from the menu along the top of the page. A drop down menu will appear. Choose 'preferences.' A 'preferences' box will appear. Click on 'Navigator' if it is not already chosen. In the section titled 'home page,' click on the button that says 'Use Current Page.' Click 'OK' on the bottom of the box.
Q: How does Atlantic Federal secure their web site?
A: Atlantic Federal uses the latest encryption technology to secure our site.
Q: What kind of computer software do I need to access my statement?
A: Your statements and inserts will be in PDF format. You will need Adobe Acrobat
Reader to read the statement and inserts. If you don't have Acrobat Reader loaded on
your computer, downloaded it for free at: http://www.adobe.com.
Q: Does my Internet connection affect the time it takes to download my statement?
A:Yes. If you access the Internet via a dial-up or phone line connection, you can expect your download time to take longer depending upon the file size and the amount of
"traffic" on your internet service provider's access points.
Q: How do I view my statement?
A:You will receive an e-mail each month (quarterly if you don't have a checking account or any electronic transactions) from our vendor "New Technology" advising you that your statement and informational inserts are attached. Simply click on the statement or insert
icons. You will be asked whether to "open it" or "save it to disk." We recommend that
you create a statement folder on your hard drive so that when you click on "save it to
disk," you can save it in that folder. This way over time you will establish a library of
past statements for reference. Once you save the file, simply open the folder and click
on the appropriate statement.
Note: You will need your account number to access your statement.
Q: Is my account information protected from others viewing it?
A:Your account information is protected with the latest encryption technology and security features.
Q: How much does Atlantic Federal's E-Statement program cost?
A:There is no charge for AFCU's E-Statement program.
Q: What if I "lose" my E-Statement. Can I get a paper copy of my statement?
A: You may request a paper copy of your statement at any time.
Q: How do I notify the Credit Union of my new e-mail address?
A: You may contact the Credit Union by e-mail at: jamiea@atlfedcu.com or you may fax a note with your name, account number, new e-mail address and signature to us at
908-245-0680.
Q: When should I expect to receive my E-statement each month?
A: Your E-Statement will usually be sent to you on the 4th or 5th business day of the new month.
Q: What if I no longer want to receive my statement electronically?
A: You can switch back to a paper statement at any time at no charge. Contact a credit union representative at 1-800-222-1329 or by e-mail at jamiea@atlfedcu.com.
Q: What if I have more than one account? Can I sign up to receive an e-statement for
all my accounts?
A: Yes. You will need to complete an enrollment form for each of your accounts. You may have all your statements go to the same e-mail address.
Q: Can a joint member sign up for e-statements?
A:For privacy reasons, only the primary member can sign up for e-statements.
Q: Who is eligible for membership in Atlantic Federal?
A: Employees who work for one of our member groups and their
immediate families are eligible to join Atlantic Federal Credit Union. Anyone
who lives, works, worships, attends school, volunteers or regularly does business
in Newark, New Jersey. To find out if you're eligible, e-mail us at info@atlfedcu.com
or call us at 1-800-222-1329.
Q: Can my company or organization become a member of Atlantic Federal Credit Union?
A:
We welcome new groups into our field of membership. Please call our Marketing Department at 1-800-222-1329, ext. 544 for more information.
Q: How do I join Atlantic Federal?
A:
Print a Membership Application and mail it to Atlantic Federal Credit Union, 37 Market Street, Kenilworth, N.J. 07033. Enclose a $25 check or money order as you initial deposit and copies of two IDs: one should be a government issued photo ID (driver's license, passport, county ID card) and a copy of a recent pay stub to validate employment. If you're joining as a family member, indicate your relationship to the member.
Q: I don't live or work near a Credit Union branch. How can I use Atlantic Federal's services?
A:
No matter where you are, you can access your accounts without ever coming to a credit union branch. Have your paycheck or Social Security check deposited electronically into your account. Then access your funds through our Online Banking/Bill Payer systems, Quick Draw - our 24 hour telephone system, ATMs, and at point of sale terminals with your MasterMoney Debit Card. It's just as easy to apply for loans. Apply on-line at our website and get instant approval. Or fax the completed loan application to us - we usually give same day approvals.
Q: Once I join the Credit Union, which family members can join?
A:
Eligible family members include your spouse, children, siblings, parents, grandparents, grandchildren, stepchildren, stepparents, stepsiblings and adopted children. Non-related household members who maintain a single economic unit can also join.
Q: Can I stay a Member of Atlantic Federal even if I'm no longer employed by one of the sponsoring organizations?
A:
You're welcome to remain a credit union member for life, even if you change jobs, move or retire. No matter where you are, you can still access our services online, at thousands of ATMs or by mail, phone or fax.
Q: What is Member Merits?
A:
Member Merits gives members increasing levels of rewards based on their combined deposits and/or loan balances and use of Direct Deposit. The stronger your account relationship with Atlantic Federal, (whether you're a saver or a borrower or a combination of both) the greater your rewards.
Rewards include discounts on consumer loan rates and other free or discounted
services. Our Courtesy Pay program for
all members with checking accounts eliminates the embarrassment and hassle of
bouncing checks because the Credit Union automatically pays your NSF checks and/or
ACH debits up to your pre-authorized limit.
All Credit Union members are automatically part of the Member Merits program. To find out more on how you can maximize your rewards, e-mail us at info@atlfedcu.com or call us at 1-800-222-1329.
Q: What Are the Member Merits Levels?
A:
Premier: Direct Deposit and combined deposit and/or loan balances of $25,000 or more.
Enhanced: Direct Deposit and combined deposit and/or loan balances between $2,500 and $24,999.99.
Value: Combined deposit and loan balances less than $2,500 and/or no Direct Deposit.
Q: How soon after I open a share account, can I apply for a loan?
A:
Once you open a savings account with the minimum $25 deposit, you may immediately apply for a loan.
Q: How do I apply for a loan?
A:
It's easy to apply for loans. Apply on-line at our website and get instant approval. Or fax the completed loan application to us - we usually give same day approvals.
Q: How do I make loan payments?
A:
You may choose to have loan payments automatically deducted from your account each month or you may request a coupon book to mail your payments.
If loan payments are automatically deducted from my account, will I get a rate discount?
All Premier and Enhanced Members with vehicle and/or personal loans receive the rate discount for their level when monthly payments are automatically deducted from their account. Best of all, if you are at the Value level when you open the loan but later become an Enhanced or Premier Member, the corresponding loan discount takes effect. Likewise, if you move from Enhanced to Premier, your loan discount adjusts to the higher level. If you move to a lower level, your discount is similarly affected.
Q: Should I consider Credit Life and Disability insurance when applying for a loan?
A:
We offer Credit Life and Disability insurance on consumer loans. Usually the cost is just pennies a day. See FAQ About Insurance for more information about Credit Life and Disability and our other insurance products.
Q: Are my savings insured?
A: Members' individual Savings and CD accounts are insured
up to $350,000. IRA accounts are insured for $500,000. For joint accounts, each
account holder's interest is added together and insured up to another $350,000.
The first $100,000 of coverage on savings and $250,000 on IRAs are provided by
the National Credit Union Administration, an agency of the U.S. government. The
additional insurance is provided by the Excess Share Insurance Corp., the leading
private deposit insurer in the country. This supplemental insurance is only available
to select credit inions that meet the insurer's strict underwriting requirements.
Atlantic Federal pays all the premiums for this insurance.
Q: Can I mail deposits to the Credit Union?
A:
Yes, we get hundreds of deposits by mail each day from members. Your deposit is posted to your account the same day it is received by us. Ask us for a supply of deposit slips to have on hand.
Q: What is Regulation "D"?
A:
Regulation "D" is a federal regulation that limits the number of transfers or withdrawals from your Savings, Money Market or Club accounts. Click here for details on the types of transactions that are included. You may make unlimited withdrawals or transfers from your Checking account each month via any method.
Q: What is Mechanical Repair Coverage (MRC)?
A:
MRC pays the cost of repairs to your vehicle when the manufacturer's warranty expires.
Q: What are the benefits of Mechanical Repair Coverage (MRC)?
A:
Saves you money on costly vehicle repairs
Protects your budget from unexpected expenses
Provides rental car reimbursement during repairs
Includes 24-hour toll-free roadside assistance
Covers emergency travel expenses
Increases vehicle resale value
Q: Is MRC available for both new and used vehicles?
A:
Yes, you may purchase coverage for your vehicle as long as there is at least 1 month and 1,000 miles remaining on the manufacturer's warranty.
Q: What are the 4 coverage levels?
A:
Platinum: covers any breakdown, except exclusions specifically listed (see policy). Platinum provides the most extensive coverage possible. Vehicles with 40,000 odometer miles or less and current through 5 model years old at plan purchase date are eligible for Platinum coverage.
Gold: covers 13 major component groups, including high tech items. Vehicles with 80,000 odometer miles or less and current through 9 model years old at plan purchase date are eligible for Gold coverage.
Silver: covers 10 major component groups. This plan provides economical coverage for base model vehicles. Vehicles with 80,000 odometer miles or less and current through 9 model years old at plan purchase date are eligible for Silver coverage.
Bronze: covers 7 major component groups. This plan is geared to older/higher mileage, used vehicles. Vehicles with 100,000 odometer miles or less and current through 9 model years old at plan purchase date are eligible for Bronze coverage.
Q: What are the deductible options?
A:
You can choose either a $0, $50 or $100 deductible. Plus, you pay only 1 deductible per visit, not per repair. With many dealer plans, you pay a deductible for each item that is repaired during that one visit.
Q: Do I have to use certain repair facilities?
A:
No, you may take your vehicle to any licensed repair facility as long as the facility guarantees their work for at least 6 months/6,000 miles.
Q: How is the repair facility paid?
A:
The plan pays the repair facility directly so you never have to wait to get reimbursed.
Q: What situations qualify me for a rental car?
A:
You receive the rental car benefit if the breakdown or repair renders the vehicle inoperable or unsafe to drive and requires the vehicle to be held overnight by the repair shop.
Q: How much will I get in rental car reimbursement?
A:
You receive a rental reimbursement of $30 per day for up to 5 days. An additional 5 days of car rental is available if there is a parts delay.
Q: Will the repair be covered if a non-covered component is damaged by the failure of a covered component?
A:
Yes, unlike most dealer plans, our MRC plan pays for the replacement of the covered component as well as the non-covered component.
Q: Is my MRC policy transferable?
A:
If you sell your vehicle to an individual, the policy is transferable to the new owner for a $30 fee. Just think how much more attractive your vehicle will be to a potential buyer if you offer Mechanical Repair coverage!
Q: If I don't have a vehicle loan or the loan I have is not with the Credit Union, can I still purchase MRC coverage through the Credit Union?
A:
Yes, as long as your vehicle meets the odometer and model year requirements.
Q: How can I get more information and a quote on MRC?
A:
Please call the Credit Union at 1-800-222-1329 or e-mail us at info@atlfedcu.com.
Q: What is Guaranteed Asset Protection (GAP) Plus insurance?
A: GAP Plus pays the difference or "gap" between your outstanding loan balance and the auto insurer's settlement when your vehicle is damaged beyond repair or stolen.
Q: What are the benefits of GAP Plus?
A:
Totally eliminates out-of-pocket expenses for your remaining loan balance
Alleviates the problem of negative equity associated with
depreciating vehicles
Special added benefits such as deductible coverage and down payment
benefits are automatically included.
Q: Is GAP Plus available for both new and used vehicles?
A:
Yes, GAP Plus is available for any vehicle on which you have a Credit Union Vehicle Loan.
Q: What is the maximum coverage?
A:
GAP Plus covers a "gap" up to $50,000 between the auto insurer's settlement and the outstanding loan balance.
Q: Does GAP Plus cover my deductible?
A:
Yes, your insurance deductible up to $1,000 is covered too.
Q:What is the "GAP Plus" option?
A:
With our GAP Plus plan, you will automatically receive a $1,000 down payment credit toward your next credit union vehicle loan.
Q:When can I purchase GAP Plus?
A:
The best time to buy GAP Plus is when you take out the vehicle loan. However, it can be purchased any time during the loan term.
Q:How can I get more information and a quote on GAP Plus?
A:
Please call the Credit Union at 1-800-222-1329 or e-mail us at info@atlfedcu.com.